Appendix O - Complaint Log

Log Ref.	Location	Received Date	Details of Complaint	Investigation/ Mitigation Action	Status
COM-2020-07-01	Public Road at Portion 6a (ND/2019/01)	13^th July 2020	The EPD visit on 13 July 2020 was to respond the complaint received from the 2nd week in July regarding the dust problem in public road of Portion 6a. Mr. Tse (EPD) observed muddy wheel track on the public road, and he expressed that the public road should keep free of mud even it was inside the project area. He also advised BKRWJV (the Contractor) to clean up the muddy wheel track and provide rectified photos to him.	A designated person is provided at the ingress/egress for vehicle washing before the wheel washing facility is in use, this is to make sure all vehicle are free of mud before leaving the site. And, the designated person is also responsible for cleaning the public road if any mud is found on it.	Closed
COM-2020-11-01	Portion 4 and Portion 7 near Dills Corner Garden (ND/2019/01)	11^th November 2020	The EPD inspection at Portion 4 on 11 November 2020 was to respond the complaint regarding the dust problem near Dills Corner Garden referred by a District Council Member. No construction activities was carried out and no obvious dust emission was observed. EPD advised BKRWJV (the Contractor) to increase the height of temporary water barrier and install sprinklers on bare ground. Another EPD inspection was conducted on 26 November 2020 at Portion 7 for the dust complaint. During inspection, no obvious dust emission was observed and potential dust may generate from top soil which appear to be dry. EPD advised the Contractor to install sprinklers on top soil for dust suppression.	The height of temporary water barrier was increased at Portion 4. Sprinklers were installed on bare ground at Portion 4 and on top soil at Portion 7. Manual water spraying were provided regularly. Hydroseeding will be provided on soil surface at Portion 4 for long-term measures. Proper implementation of dust mitigation measures will be continuously reviewed and monitored to avoid potential dust impact on site.	Closed
COM-2020-11-02	Works Area A & B (ND/2019/05)	27^th November 2020	The complainant complained about the noise generated from the alarm of scissors platform during works for PM¡¦s site accommodation on Sunday and called the police force. Police officer has checked that Construction Noise Permit has been applied for the construction work. Also, the complainant complained about the reflective blue color of roof material of site office.	Permit-to-Work system was properly implemented for works at restricted hours. The PME used have been checked in compliance with the valid Construction Noise Permit (CNP No.: GW-RN0788-20). Acoustics mats were erected between works area and noise sensitive receivers. Scissor platform or noisy work activities will be arranged and minimized to be used on Sunday or evening time on weekdays. Specific training for the quieter works arrangement was provided to workers. Also, the blue roof will be covered by non-reflective green roof material.	Closed